Account Manager Albuquerque, New Mexico
RPS Benefits By Design, Inc. is seeking an Account Manager to maintain strong client relationships. This role serves as the primary day-to-day contact for all service needs, both internally and externally. As a team member, you will drive positive change, deliver exceptional customer experiences, and make a meaningful impact.
We are looking for an Account Manager to join our Employee Benefits team in Albuquerque, NM. The ideal candidate is an enthusiastic team player with strong problem-solving skills, attention to detail, and the ability to prioritize work in a fast-paced environment. They should thrive on meeting deadlines, collaborating effectively, and continuously learning. This is a remote role, but candidates must be available in the Albuquerque, NM area for client-facing meetings.
What You Will Do:
- Responsible for managing a book of business as part of the Client Services Team
- Provide accurate and timely responses to client issues
- Conduct open enrollment meetings for clients to educate employees on benefits plans
- Supports implementation or transition of new or existing lines of coverage by assisting in setting up accounts, collecting needed documentation, and reviewing plan details with the client and appropriate carrier
- Gathers information from clients to use in underwriting or plan renewal information
- Analyzes quotes from carriers to determine appropriate recommendations for clients
- Negotiations coverage and services that match client needs
- Analyzes options that best suit the client's needs
- Advises clients of their benefit plan options and rates to collaboratively develop client strategy for coverage
- Administers employee communication of any updates or changes to their benefit offerings for open enrollment
- Educate employees through possible open enrollment meetings
- Educate employers how to offer benefits to new hired employees, how to process a qualifying life event, and administer cobra administration
- Resolves issue with carriers regarding claims of clients’ employees, billing, and eligibility
- Informs and educates clients on updated compliance or legislative processes
- Monitor and update data in enrollment platform
- Update and maintain information in Agency Bloc pertaining to specific accounts
- Assesses and interprets claims experience for the client
- Responsible for making all benefit recommendations
- Responsible for selling additional lines and growing their book of business at the target provided by the company
What You Need To Be Successful:
- High school diploma required; bachelor’s degree preferred and/or years of experience equivalent
- Minimum 2-4 years of client service experience
- Health & Life license preferred or willing to obtain post hire
- Good knowledge of employee benefits plans
- Strong written and verbal communication skills
- Excellent Customer Service and Organizational skills
- High level of computer literacy in Microsoft Office Suite (Word, PowerPoint, and Excel)
- Must be able to work in a fast-paced environment
- Self-starter, driven, high sense of urgency
- Work with little or no supervision
- Be self-motivated and goal oriented
- Energetic, flexible, collaborative, and proactive; an individual who can professionally and positively impact both internal, as well as external clients and customers